Your customer is your brand ambassador. You should always try to improve your service quality.
- Objectives
- Skill for Customer Service
- Find out How You Can Help
- Barriers to Effective Communication
- Reflective Skills
- Written Communication
- Presentation And Manner
- Factors Affecting The Quality Of Service
- Who Are Customers?
- What Do Customers Want?
- Communication: 2 Way Process
- How To listen To Customer
- Using Your Voice
- Guaranteeing Return Business
- A Positive First Impression
- Customers With Special need
- Communicating Effectively With Customers
- Greeting Customers
- The Communication Equation
- Following Skills
- Body Language For A Positive Result
- A Positive Organisational Image
- What to Avoid
- Planning Good Customer Service
- Attitude Checklist
- Establishing Rapport
- Effective Communication Skills
- Questioning Skills
- Telephone Skills
- Organisational Assessment- Activity
- Service Standards
- Dealing With Difficult Behaviour
